Refund policy

Returns 

At UberChic Boutique, we want you to love every purchase. If your order isn't quite right, we're here to help.

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return. 

To be eligible for a return, your item must be:

  • Unworn and unused
  • In its original condition
  • With all original tags attached
  • Returned in the original packaging where possible 
  • Accompanied by proof of purchase

How to Return Your Order

Returning an item is simple.

Step 1

Email us at sales@uberchic-boutique.com.au. within 30 days of receiving your order.

Step 2

Once your return is approved, we'll email you detailed return instructions along with a prepaid Australia Post return label where applicable.  

Step 3 

Securely package your item and lodge it at your nearest Australia Post office. 

Please note that returns sent without first contacting us cannot be accepted. 

Need Help With Sizing?
We're always happy to help you choose the perfect fit before you place your order.

If you're unsure about sizing, simply contact us before purchasing and we'll gladly provide measurements and sizing advice whenever possible. 

Damaged or Incorrect Items 

Please inspect your order as soon as it arrives.

If your item arrives damaged, faulty or you've received the wrong item, please contact us as soon as possible so we can resolve the issue quickly. 

Items That Cannot Be Returned
For hygiene and clearance reasons, we cannot accept returns for:

  • Sale items
  • Gift cards
  • Items that have been worn, washed, altered or damaged
  • Items returned without their original tags

If you're unsure whether your item is eligible for return, please contact us before sending it back. 

Exchanges
To receive your preferred size or style as quickly as possible, simply return your original item for a refund and place a new order through our website.

We do not offer direct exchanges.

Refunds
Once your return has been received and inspected, we'll notify you by email of the outcome.

If approved, your refund will be processed back to your original payment method within 10 business days.

Please note that your bank or credit card provider may take a few additional business days to process and display the refund. 

If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at sales@uberchic-boutique.com.au

💙 Shop with confidence
We're committed to making your shopping experience easy and enjoyable. If you have any questions about sizing, returns or your order, our friendly team is always happy to help.